Do the regular return policies apply at hand made objects, too?

Do the regular return policies apply at hand made objects, too?
November 25, 2021 FRIENDLY FUR BERLIN

The objects are specially made by hand for each customer, so they do not fall under the (online) right of return. At Friendly Fur, conscious consumption is made possible by good advice – therefore ask before you order. Otherwise, we ask before we start with the object. You are also always welcome in the studio to convince yourself of the quality and the feeling, in case you are not sure.